FAQ

Download the MyRA Mobile App Patient Brochure (PDF)

1. How much does the MyRA™ app cost?
Nothing. Zero. Zilch. The MyRA app is being made available to the RA community, free-of-charge. We are committed to ensuring that it will always remain that way.

2. Is the MyRA app just for RA patients?
The MyRA app was designed and developed specifically with RA patients in mind. We even involved real people living with RA in the development process and got input from lots of patients and doctors along the way. While MyRA was developed for RA patients, several of the tracks in MyRA may be useful for people living with other chronic illnesses.

3. Will you create a version of the MyRA app for patients with conditions other than RA?
At this time our focus is on adding tracks and features to enhance MyRA and optimize its utility as a tracking tool for people living with RA, and we don't have immediate plans to create versions of the app for other conditions. Please feel free to submit your suggestions for future consideration here.

4. Why did Crescendo Bioscience create the MyRA app?
The team at Crescendo Bioscience created the MyRA app because we believe that tools like MyRA and our blood test to measure RA disease activity (Vectra DA) are important tools to help enable more effective management of patients with RA.

5. How were the tracks in the MyRA app selected?
The tracks in the MyRA app were selected after conducting lots of research with people living with RA. We found out what people like to track and worked to create a tool (MyRA!) that would enable people to not only track these things easily – but also to display their tracked data in a way that could improve the way tracked data is shared with others, including doctors! Stay tuned…we’re working on more tracks and features!

6. I would like to download MyRA on my iPad and I cannot find it in the app store. Can I download it on my iPad?
Yes, you can download MyRA on your iPad. When searching for MyRA in the app store on the iPad, toggle the button on the top of the screen from "iPad apps" to "iPhone apps" and MyRA will appear. Once you have downloaded and opened the app, you can increase the size by selecting "2x". To see a visual click here.

7. How can I print my MyRA summary report?
To print your summary report, click the arrow in the upper right corner of the report to email it to yourself, and then you can print it from your computer. To see a visual click here.

8. I am getting a new iPhone. How do I transfer the data I have in MyRA from my current phone to a new phone?
If order to transfer your MyRA data to a new phone you will need to use one of the solutions described in this link: http://support.apple.com/kb/HT2109. Even if you are not switching phones we recommend that you back up your data regularly, following instructions in this link: http://support.apple.com/kb/HT1766.

9. What is Vectra® DA?
Vectra DA is an advanced blood test that measures RA disease activity. Vectra DA is intended for adults who have been diagnosed with RA (it does not diagnose RA). Vectra DA can be used to measure the level of disease activity at a specific point in time and with repeat measurements to track changes in disease activity over time. Vectra DA generates a single score between 1 and 100 (lower is better) that represents the level of RA disease activity. The score classifies RA into low, moderate, and high disease activity. For more information about Vectra DA, please visit: www.Vectra-DA.com/patients

10. The app doesn’t include something I track – how can I add it?
Tell us! We'd love to hear from you. But please do look at Daily Functionality, which tracks your ability to perform tasks or enjoy activities. MyRA comes with a few common activities for you to select. But you can always add a custom activity to the list. If what you are tracking is not a daily or physical function, please let us know.

11. What data is transmitted to Crescendo – or anyone else?
Information you are recording in the tracks is stored on the device and is only transmitted if you choose to e-mail a summary report. We may transmit how you are using the app, NOT including this track data, and may use that anonymized data to help us improve the MyRA app in the future. Please see the MyRA Privacy Policy if you would like to know more details.

12. How can I keep my data private & secure?
If you are concerned about the privacy of your data, there are a number of steps you can take to protect yourself. First, you should use a Passcode Lock on your iOS device to keep others from using your device without your permission (see the General section in the Settings app). Second, if you are using iTunes to perform a backup of your device, you should select the option to encrypt the backup. We may also add a separate passcode into the MyRA app in the future that you can use to keep your data private from others who may have access to your device. Finally, if you choose to send an e-mail report of your summary data, please remember that e-mail is not secure and you should choose the recipients of your summary carefully.

13. I recently downloaded a new version of MyRA and I am seeing data in my app that I did not enter. What do I do?
In August 2013 a new version of MyRA (1.4) was temporarily available in the App Store with a test feature accidentally included in the app. The version of the app contained a blue "Generate" button and if you clicked that button it would have added additional data to your app. We apologize for this inconvenience. Please contact us directly for more information regarding this issue. If you have not done so already, please download v1.5 of MyRA here.

14. I have a suggestion / I found a bug – where do I submit this?
Please feel free to contact us via the Contact Us page.