1. On which phones and operating systems is MyRA®available?
MyRA is available on iPhones and iPads running on all versions of iOS.
MyRA is available in the United States as a beta release on Android phones. We support Android OS 4.4 Kitkat and 5.0 Lollipop on the Samsung (Galaxy S4 & S5) and Google (Nexus 5 and 6). We don’t anticipate issues with newer phones or phones from other manufacturers when using Android OS 4.4 Kitkat and 5.0 Lollipop. If you encounter any issues, please report them to email@example.com.
2. Why does it say the app is a beta release in the Google Play store?
The app is listed as a beta release because although we’ve tested it thoroughly there are still a few issues we think need to be fixed in order to call it an official release.
3. Are there any known issues in the Android version?
As of June 2, 2015 there were the following known issues.
- As indicated in FAQ #11 audio and images cannot be backed up
- As indicated in FAQ #11 backing up your data may not work well if your phone is connected to a PC or Mac when you use the ‘Back Up’ function. Connect to your computer for the ‘Restore’ step only.
- The navigation buttons in the upper right of the app occasionally navigate unpredictably. Press ‘Track’ in the lower left to clear this behavior or use swipe to navigate.
4. How much does the MyRA app cost?
Nothing. Zero. Zilch. The MyRA app is being made available to the RA community, free-of-charge. We are committed to ensuring that it will always remain that way
5. Is the MyRA app just for RA patients?
The MyRA app was designed and developed specifically with RA patients in mind. We even involved real people living with RA in the development process and got input from lots of patients and doctors along the way. While MyRA was developed for RA patients, several of the tracks in MyRA may be useful for people living with other chronic illnesses.
6. Will you create a version of the MyRA app for patients with conditions other than RA?
At this time our focus is on adding features to enhance MyRA and optimize its utility as a tracking tool for people living with RA, and we don't have immediate plans to create versions of the app for other conditions. Please feel free to submit your suggestions for future consideration here.
7. Why did Crescendo Bioscience create the MyRA app?
The team at Crescendo Bioscience® created the MyRA app because we believe that tools like MyRA and our blood test to measure RA disease activity (Vectra® DA) are important tools to help enable more effective management of patients with RA.
8. How were the tracks in the MyRA app selected?
The tracks in the MyRA app were selected after conducting lots of research with people living with RA. We found out what people like to track and worked to create a tool (MyRA!) that would enable people to not only track these things easily – but also to display their tracked data in a way that could improve the way tracked data is shared with others, including doctors! Stay tuned…we’re working on more tracks and features!
9. I would like to download MyRA on my iPad and I cannot find it in the app store. Can I download it on my iPad?
Yes, you can download MyRA on your iPad. When searching for MyRA in the app store on the iPad, toggle the button on the top of the screen from "iPad apps" to "iPhone apps" and MyRA will appear. Once you have downloaded and opened the app, you can increase the size by selecting "2x". To see a visual click here.
10. How can I print my MyRA summary report?
To print your summary report, click the arrow in the upper right corner of the report to email it to yourself, and then you can print it from your computer. To see a visual click here. If you do not have an email account set up on your device, you may not see the arrow in the upper right corner.
11. I am getting a new phone. How do I transfer the data I have in MyRA from my current phone to a new phone?
If you have an Apple device (iPhone or iPad)
In order to transfer your MyRA data to a new iPhone you will need to use one of the solutions described in this link: http://support.apple.com/kb/HT2109. Even if you are not switching phones we recommend that you back up your data regularly, following instructions in this link: http://support.apple.com/kb/HT1766.
If you have an Android device
Follow the steps below. Important: Please do not connect your computer with your phone until step 3. If you already did so, simply unplug the USB cable and repeat steps 1 and 2.
- Open the MyRA app on your Android phone. Tap on ‘Resources’, and then ‘Backup Database.’ This is on the bottom of the ‘Resources’ screen.
- The current database in your MyRA app will be copied into the internal memory of your phone. You will see a message that says ‘Database successfully backed up to xxx’. (Where xxx is the file location on your internal drive.)
- Now plug your phone into your computer with a USB cable. Windows PCs will typically see your phone as an external drive. Mac users should download and use ‘Android File Transfer’ which launches a Finder window of your phone’s memory when you plug it in. https://www.android.com/intl/en_us/filetransfer/
- Within the drive representing your phone (PC) or the Android File Transfer window (Mac) find the two files “MyraDatabase" and "myrasig.z". Save these two files (copy and paste) into a folder on your desktop/laptop.
- Be sure to perform the above steps before you change or upgrade to a new phone.
- Connect your new phone to your PC or Mac as described above. Windows PCs will typically see your phone as an external drive. Mac users should download and use ‘Android File Transfer’ which launches a Finder window of your phone’s memory when you plug it in. https://www.android.com/intl/en_us/filetransfer/
- Drag the files “MyraDatabase" and "myrasig.z" into your new phone’s internal memory. You should not place it in any folders within the drive or Finder window.
- Open the MyRA app on your phone. Within ‘Resources’, tap on ‘Restore database’ to restore the database. You should see a message confirming that your database was successfully restored.
12. What is Vectra® DA?
Vectra DA is an advanced blood test that measures RA disease activity. Vectra DA is intended for adults who have been diagnosed with RA (it does not diagnose RA). Vectra DA can be used to measure the level of disease activity at a specific point in time and with repeat measurements to track changes in disease activity over time. Vectra DA generates a single score between 1 and 100 (lower is better) that represents the level of RA disease activity. The score classifies RA into low, moderate, and high disease activity. For more information about Vectra DA, please visit: www.Vectra-DA.com/patients
13. The app doesn’t include something I track – how can I add it?
Tell us! We'd love to hear from you. But please do look at Daily Functionality, which tracks your ability to perform tasks or enjoy activities. MyRA comes with a few common activities for you to select. But you can always add a custom activity to the list. If what you are tracking is not a daily or physical function, please let us know.
14. What data is transmitted to Crescendo – or anyone else?
15. How can I keep my data private & secure?
If you are concerned about the privacy of your data, there are a number of steps you can take to protect yourself.
First and most importantly, you should use a Passcode Lock on your device to keep others from using your device without your permission. On Apple devices see the General section in the Settings app. On an Android phone find this in Settings > Security > Screen lock.
If you have an Apple device and are using iTunes to perform a backup of your device, you should select the option to encrypt the backup.
If you have an Android device and are using the backup function in MyRA, the data is automatically encrypted. However make sure you store the files indicated in FAQ #8 in a secure location.
Finally, if you choose to send an e-mail report of your summary data, please remember that e-mail is not secure and you should choose the recipients of your summary carefully.
16. I have a suggestion / I found a bug – where do I submit this?
Please feel free to contact us via the Contact Us page.